Customer Success Advisor

Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty . We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500 , protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret . As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity. The Culture Memo: Our Operating System Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence. • Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish. • The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time. • Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable. • Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly. • The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup. The Perks & Ownership: We want our team to feel like owners because they are owners. We trust our people to manage their results and their time. • Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success. • Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission. • Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for. • Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition. Core Responsibilities: • Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption. • Act as the ‘voice of the customer’ inside the company. • Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk. • Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard. • Drive key metrics such as GRR, NRR, and value realization. • Become a SAFE platform expert and help customers become self-sufficient. • Assist in identifying and documenting best practices and ensuring customer environments align with them. • Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments. • Communicate and track customer product enhancements with SAFE Product Management. Essential Skills/ Qualifications/ Experience: • Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side. • Demonstrated ability to communicate technical risk to non-technical/executive audiences. • Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption. • Empathy with the customer; listening power • Strong project management skills - super detail-oriented and disciplined • 5+ years of experience in risk consulting, management consulting, and customer success • Track record of delivering on customer success metrics • Confidence in being an advisor to the CXOs of Fortune 500 companies • Comfort with building, ambiguity, and high growth chaos in a startup environment • Travel required - 30% Compensation Additional Information If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, we want to hear from you!